Privacy Policy

1. Information About the Collection of Personal Data

1.1 Thank you for visiting Tom & Anna Toronto (“we”, “us”, “our”) at tomannatoronto.com. We appreciate your interest in our store. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

Personal data refers to any information that can identify you personally.

1.2 The data controller responsible for processing personal data on this website is:

Tom & Anna Toronto
Website: tomannatoronto.com
Email: info@tomannatoronto.com

1.3 For security reasons and to protect the transmission of personal data and confidential information (such as orders or inquiries), this website uses SSL encryption. You can recognize a secure connection by the “https://” in your browser’s address bar.

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

2. Data Collection When Visiting Our Website

When you visit our website for informational purposes only, we automatically collect certain technical data transmitted by your browser. This may include:

  • Pages visited

  • Date and time of access

  • Amount of data transferred

  • Referrer URL

  • Browser type and version

  • Operating system

  • IP address (anonymized where applicable)

This processing is based on our legitimate interest in ensuring website functionality, stability, and security.

This data is not used to personally identify you and is not shared unless required by law.

3. Cookies

We use cookies to improve your browsing experience and enable certain website features.

Cookies are small text files stored on your device. Some are deleted after your browsing session ends (session cookies). Others remain stored on your device (persistent cookies) to recognize you on future visits.

Cookies may collect:

  • Browser information

  • Device information

  • IP address

  • Website behavior data

You may adjust your browser settings to refuse or manage cookies at any time. Please note that disabling cookies may limit certain website functionalities.

When you first visit our website, you will be asked to consent to non-essential cookies through a cookie banner.

4. Contacting Us

When you contact us via email or contact form, we collect the personal data you provide. This may include:

  • Name

  • Email address

  • Message content

We use this data solely to respond to your inquiry.

Your information will be deleted once your request has been resolved, unless legal retention requirements apply.

For privacy-related questions, please contact us at:
info@tomannatoronto.com

5. Customer Account & Order Processing

When you place an order or create an account, we collect personal data necessary to process your purchase. This may include:

  • Name

  • Billing and shipping address

  • Email address

  • Payment information

This data is used exclusively to fulfill contractual obligations.

After order completion, your data will be stored in accordance with applicable tax and commercial retention laws and deleted once retention periods expire.

6. Email Marketing

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will use your email address to send promotional content and updates.

We use a double opt-in procedure, meaning you must confirm your subscription via email before receiving newsletters.

You may unsubscribe at any time using the link in any email or by contacting us directly at:
info@tomannatoronto.com

6.2 Marketing Emails for Existing Customers

If you have made a purchase, we may send you promotional emails regarding similar products. You may opt out at any time by contacting us at:
info@tomannatoronto.com

7. Order Processing & Payment Providers

To fulfill your order, we may share necessary personal data with:

  • Shipping providers for delivery

  • Payment providers for processing payments

We only share data required to complete the transaction.

Payment providers process your payment data according to their own privacy policies.

8. Review Requests

With your consent, we may send a one-time email inviting you to review your purchase. You may withdraw consent at any time by contacting:
info@tomannatoronto.com

9. Social Media & Marketing Tools

We may use third-party services such as analytics and advertising platforms to improve our marketing and understand website usage. These services may use cookies and similar technologies.

You can manage cookie preferences in your browser settings.

10. Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • File a complaint with a supervisory authority

To exercise your rights, contact us at:
info@tomannatoronto.com

11. Data Retention

We retain personal data only as long as necessary:

  • To fulfill contractual obligations

  • To comply with legal requirements

  • For legitimate business purposes

After retention periods expire, your data will be securely deleted.