Payment Policy

At Tom & Anna Toronto, we strive to offer a secure and smooth payment experience for all our customers. Please review the information below regarding our payment process and policies.

Accepted Payment Methods

We currently accept payments through major credit cards, including:

Visa
Mastercard
American Express (when supported by the payment provider)

All payments must be completed at checkout before an order can be processed.

Please note that the availability of certain credit card providers may vary depending on your bank or country.

Payment Security

Your security is extremely important to us.

All transactions on our website are processed through secure SSL (Secure Socket Layer) encryption, which ensures that your personal and payment information is protected during transmission.

Tom & Anna Toronto does not store or have direct access to your full credit card information. All payments are securely processed through trusted third-party payment providers that comply with international security standards.

Payment Processing

Orders are only processed and prepared for shipment after successful payment confirmation.

If a payment cannot be authorized or completed, the order will not be processed. In such cases, we recommend contacting your bank or attempting the transaction again using another credit card.

Refunds

If you are eligible for a refund (for example, after an approved return), the refund will be issued to the original payment method used during checkout.

Refunds are typically processed within 14 days after the returned item has been received and inspected.

Please note:

Processing times may vary depending on your bank or credit card provider.
It may take several additional business days for the refunded amount to appear on your statement.

Fraud Prevention

To protect both our customers and our business from fraudulent activity, we reserve the right to cancel or refuse orders that trigger our fraud prevention systems. In such cases, the payment will be refunded to the original payment method.